Case study · FMCG

From one campaign, 12,000 known customers

See how an FMCG brand turned a scratch-card promo into a permanent, consented customer database.

12,000
Known customers captured
3.2x
Engagement vs. static promo
18 days
Campaign duration
Winza referral campaign with a phone mockup, a shareable referral link, and reward tiers

The challenge

An FMCG brand needed a way to convert a short promotional window into lasting first-party relationships - without relying on paid media alone or anonymous coupon dumps.

The solution

They launched a branded scratch-card campaign in Winza, gating rewards behind consented email capture and syncing every profile into their CRM for ongoing lifecycle journeys.

The results

  • Built a consented database of 12,000 known customers from a single campaign
  • Lifted engagement 3.2x versus their previous static promo page
  • Fed high-intent profiles into retention flows within 48 hours of launch

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